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Careers: Chief Customer Officer – Beijing


Careers: Chief Customer Officer – Beijing

What will you do?

You’ll be responsible for maximizing the long-term results that we achieve for each of our 300+ clients in the Chinese market. This will involve:

1. Detailed communication with each of our clients to understand their goals and business model
2. Intelligent planning to decide on the best course of action for each client
3. Close cooperation with our operations and compliance teams to ensure that we deliver the best possible results for our clients

You’ll be working with many of the world’s largest companies across a wide variety of industries including: gaming; SaaS, education; fashion; e-commerce; real estate; and travel.

Your results will be measured by a series of metrics that you’ll be aiming to improve over time and you’ll be rewarded with salary increases and bonuses according to your performance. These metrics are likely to include:

  • Monthly Active Users per client
  • Monthly Revenue per client
  • Customer Churn Rate
  • Revenue Churn Rate
  • Net Promoter Score

What will you bring to our team?

Native-level English and fluent Chinese OR native-level Chinese and fluent English

  • Excellent communication skills, both spoken and written.
  • A passion for helping our customers to succeed.
  • Strong teamwork and collaboration skills.
  • A self-motivated, entrepreneurial mind-set and independent attitude.
  • Strong problem-solving ability and a high level of attention to detail.
  • A logical mind with an ability to continuously improve existing processes.
  • Excellent organizational skills and a proactive personality.
  • Experience in the SaaS, mobile, and/or tech industry is preferred but not essential.
  • Programming ability is preferred but not essential.

What do we offer?

  • An exciting entrepreneurial environment within an established, profitable and rapidly growing company.
  • A team of smart, highly-motivated colleagues to work with and learn from.
  • An amazing office space in the heart of Guomao, including free membership of Beijing’s best gym: Trainyard.
  • Flexible holidays and work times.
  • Generous salaries and performance-based bonuses.
  • Social insurance and housing fund payments based upon your pre-tax salary, as well as work visas for non-Chinese staff.

How to apply?

To apply please send your CV and a brief cover letter to hr@appinchina.co

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